Global Medical Information
Global Novavax COVID-19 Vaccine site

Report a Product Quality Complaint

This page is intended for residents of the US. If you reside in another country, please go back to country selection and select your country.

A product complaint can relate to a physical issue with a medicine and/or its packaging (including the label and package inserts). Product quality complaints can include issues with a product's identification, delivery, distribution, quality, reliability, safety, effectiveness, or performance.

If you have a product quality complaint related to a physical issue with a Novavax product or its packaging, please report the complaint via ONE of the following ways:

Option 1: Complete and submit a Product Quality Complaint Form below.

Option 2: Call 844-NOVAVAX between 8:00AM-8:00PM ET Monday - Friday.

This form is NOT intended to request Medical Information or to report an Adverse Event. You can access these two sections from the bottom of this page.

Your Contact Information

All fields marked with an asterisk (*) are required.
Can we follow up with you if we have additional questions?
Preferred Response. Choose all that apply.
Phone Number
Fax
Are you a Healthcare Professional?
Healthcare Professional Type

Product Details

Package type

The Lot number can be found on the product vial, as shown, and is 5−6 alphanumeric digits long.

bottle

Product Issue Details

Is the sample available for return?
If the sample is available, please retain the sample for 21 days from today. Novavax may request the sample as part of our investigation.
Please provide details such as:
- A description of the circumstances that led to the discovery of the product defect
- How long have you experienced the issue with the product?
- If use or user error relates to the Product Quality Complaint
Maximum 3 files.
20 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf.

Novavax respects and recognizes your privacy. The information you provide will be used to process your product quality complaint. This information may be shared with affiliates and partners. Your information will be treated in accordance with  Novavax’s Privacy Policy.

You may also

Request Medical Information as a Healthcare Professional

Do you have a medical or scientific question about a Novavax medicinal product? Get in touch with Novavax Medical Information experts who will provide tailored, evidence-based, balanced, and up-to-date medical information. 

Healthcare Professionals may request medical information via ONE of the following ways:

Option 1: Complete and submit a Medical Information Request Form by clicking on the button below.

Request Medical Information

Option 2: Call 844-NOVAVAX between 8:00AM-8:00PM ET Monday - Friday.

Request Medical Information as a Consumer

Novavax is unable to provide medical advice regarding your health condition. Please consult your doctor, nurse or healthcare provider, who is in the best position to advise you about the suitability of a particular treatment as they have access to the details of your medical history, as well as information on all medicinal products.

To ask Novavax Medical Information a question about a Novavax product please call
844-NOVAVAX between 8:00AM-8:00PM ET Monday - Friday.

Report an Adverse Event (AE)

Vaccination providers enrolled in the federal COVID-19 Vaccination Program are responsible for mandatory reporting of the following to the Vaccine Adverse Event Reporting System (VAERS):

  • vaccine administration errors whether or not associated with an adverse event,
  • serious adverse events (irrespective of attribution to vaccination),
  • cases of Multisystem Inflammatory Syndrome (MIS), and
  • cases of COVID-19 that result in hospitalization or death.

Complete and submit reports to VAERS online: https://vaers.hhs.gov/reportevent.html. For further assistance with reporting to VAERS, call 1-800-822-7967. The reports should include the words “Novavax COVID-19 Vaccine, Adjuvanted EUA” in the description section of the report.

Alternatively, adverse events in association with a Novavax product can be reported to Novavax Pharmacovigilance at 844-NOVAVAX between 8:00AM-8:00PM ET Monday - Friday or via the Novavax Adverse Event Reporting Form.

Report an Adverse Event